IT-Ability technical support

Hosting · websites · infrastructure

Technical support
beyond WordPress

Hosting, servers, migrations, email, DNS, Cloudflare, security and website troubleshooting for businesses and web agencies.

Discuss a technical problem Support for web agencies
  • Independent
  • Remote
  • Based in Gran Canaria
  • 20+ years of experience

Recognisable situations

When you may need IT-Ability

Problems that keep a website, server or email environment from working the way it should.

Recurring issues

A website or server problem keeps returning and the real cause remains unclear.

Complex migrations

A move has become more complicated than expected, including databases, mail or DNS.

Email problems

Email is not being delivered reliably, reaches spam or fails authentication checks.

Beyond WordPress

Your agency needs help outside WordPress or beyond the usual plugin workflow.

Speed & performance

Your site is slow and Core Web Vitals, caching or infrastructure need improvement.

Security concerns

Malware, vulnerabilities or weak recovery procedures threaten continuity.

Services

Technical support across the full chain

From the website itself to the infrastructure, delivery systems and recovery plan behind it.

Hosting & server management

Plesk, Linux, Apache, Nginx, DNS, SSL, backups, updates and ongoing maintenance.

Website troubleshooting

WordPress errors, broken functionality, plugin conflicts and complex technical incidents.

Migrations & recovery

Websites, databases, mail, DNS, SSL, server moves and practical disaster recovery.

Performance & security

Caching, Cloudflare, Core Web Vitals, malware cleanup, monitoring and hardening.

Email & DNS

Delivery issues, SPF, DKIM, DMARC, mailserver configuration and DNS troubleshooting.

For web agencies

Technical backup
behind the scenes

You remain the primary contact for your client. IT-Ability supports your agency with hosting, server, migration and infrastructure work — fully white-label when required.

  • White-label support when required
  • Per incident, per project or ongoing
  • Extra capacity without expanding payroll
  • Your client relationship remains yours
Discuss agency support
Your agencyClient relationship stays with you
↓
IT-AbilityTechnical support behind the scenes
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Hosting
servers
Migrations
backups
Email
DNS
Performance
security
Troubleshooting
fixes

How it works

A clear and structured approach

Every change starts with understanding the complete environment and the real cause.

  1. 1

    Describe the issue

    Tell me what is happening. You do not need to know where the problem is.

  2. 2

    I investigate

    The full environment is analysed to locate the actual cause rather than the visible symptom.

  3. 3

    Clear diagnosis & proposal

    You receive a practical explanation, recommended action and transparent scope.

  4. 4

    Solution implemented

    After approval, the solution is implemented and checked to make sure it works.

Experience you can rely on

Hands-on technical work since 2002

IT-Ability combines practical WordPress and hosting work with operational responsibility for major online platforms. The focus is always on continuity, clear communication and solutions that can be maintained.

20+ years of experience
Full chain website, hosting & server expertise
Direct contact with the technical specialist

Experience includes

GhanaWebTechnical & operational management
Wolters KluwerWebsite & platform administration
IT-AbilityIndependent technical support since 2002

Contact

Tell me what is happening

You do not need to know whether the problem is in WordPress, DNS, email, Cloudflare or the server. Describe what you see, and I will help determine where the problem is located.

Send a message
Fast response
Clear communication
Practical solutions